Act as the primary relationship manager and liaison between key customers and Lumivero
Work with cross-functional teams to maintain client satisfaction and trust to expand the footprint, introduce new software products and increase wallet share
Manage the full sales cycle with customers using a consultative, relationship-driven approach
Identify and size revenue opportunities by account, roadblocks to expanding or retaining revenue and facilitate with internal teams to build winning strategies
Define a relationship strategy within each account
Achieve the quarterly and annual revenue targets set by the company and manage and document pipeline and forecast in a CRM
Provide summaries to management regarding revenue opportunities and risks, and any product feedback or insights from our top clients

5+ years’ work experience as a Strategic Account Manager or Key Account Manager successfully growing and retaining high value accounts in a SaaS environment
5+ years of consistent and demonstrable achievement as a “Top Producer” in past quota carrying roles
Effective strategic communication with all levels of the client organization, with a focus on driving relationships and action, from end-user to C-suite
Ability to navigate complex organizational structures, long sales cycles, and multiple decision-makers
Strong intellectual curiosity to uncover why buyers will buy and how to leverage that information
Proficient working with Salesforce.com, Virtual Meeting software (Zoom, MS Teams, etc.), and MS Office products

Account Manager

Key skills