Own client relationships end-to-end
serve as the primary contact for senior stakeholders (including C-suite), lead all meetings and presentations, manage expectations, and build lasting trust.
Drive marketplace strategy
develop annual brand strategies, marketing and promotional plans, and supply chain recommendations.
Identify new workstreams and upsell opportunities proactively.
Execute and manage cross-functional delivery
coordinate with media, retail, creative, and sales teams to ensure projects are delivered on time and to a high standard.
Own reporting, recaps, and action items.
Stay ahead of the platform
monitor Amazon and marketplace updates, communicate relevant changes to clients, and translate new opportunities into actionable recommendations.
Contribute to agency growth
support new business pitches, develop internal best practices and SOPs, contribute to agency thought leadership, and run onboarding/training sessions as needed.

4+ years in eCommerce, digital media, or marketplace marketing
with hands-on Amazon expertise across advertising, retail fundamentals, and platform tools/programs
Experience in an agency environment, ideally marketplace or eCommerce-focused, with exposure to managing multiple client accounts simultaneously
Proven ability to manage senior client relationships, align on business goals, and translate strategy into measurable outcomes
Excellent communicator across all levels
you can present to a CMO and coach a junior analyst in the same afternoon
Highly organized, commercially sharp, and comfortable with ambiguity
Proficient in Excel and PowerPoint; comfortable in data-driven environments.

Competitive compensation aligned to experience and market benchmarks
Remote-first flexibility
work from anywhere, with trust and autonomy
Global collaboration
working with experts across regions and time zones
Career growth and development
opportunities to evolve as we scale
5-Year Sabbatical + Travel Stipend
After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
Positive-energy culture
grounded in respect, inclusion, and accountability
Meaningful impact helping some of the world’s most progressive brands grow

Account Manager

Key skills