Customer Service Specialist, Dutch

Role Overview

• Communicating via phone and email
• Solving issues ranging from missing deliveries to payment errors
• Verifying and correctly entering customer data into the system
• Managing orders placed on JET to ensure they reach our restaurant partners without complications
• Collaborating with your team, staying motivated, and maintaining regular contact with your leader

Requirements

• Communicating via phone and email
• Solving issues ranging from missing deliveries to payment errors
• Verifying and correctly entering customer data into the system
• Managing orders placed on JET to ensure they reach our restaurant partners without complications
• Collaborating with your team, staying motivated, and maintaining regular contact with your leader
• You enjoy customer interactions and have experience in this area
• You’re available for full-time work, including weekends (Our Customer Service employees work 8-hour shifts, including four weekend days)
• You have patience and empathy, making conversations with difficult customers a breeze
• Your English and Dutch skills allow you to communicate effectively with international customers (minimum level B2/C1)

Benefits

• A full-time employment contract from day one! (contract for 3 months with possibility of extension)
• The possibility to remote or hybrid model work (3 days from office, 2 days from home)
• Support for a healthy lifestyle
• subsidized sports card and private medical care
• Full support in your new role, including internal employee training and access to a learning platform
• Takeaway Pay
• meal allowance to order food via Pyszne.pl (lunch card)
• In-office perks
• fresh fruit, billiards, mini-golf, and ping-pong