Desktop Support Technician
East Hartford, Connecticut, United States of America
Contract
1 day ago
Key skills
ServiceNowCommunication
About this role
We are looking for Desktop Support Technician for our client in East Hartford, CT
Job Title: Desktop Support Technician
Job Type: Contract
Job Overview:
Pay Range: $20hr - $24hr
- Deliver onsite end-user support for desktop, laptop, and peripheral devices, ensuring optimal performance and minimal downtime.
- Install, configure, and troubleshoot applications, operating systems (primarily Windows 11), and hardware components, with a focus on Lenovo platforms.
- Manage Intune PC setup and adminisetration, including policy enforcement and device management.
- Provide expert support for MS Office 365, ServiceNow ticketing, and Avaya CXOne systems.
- Mentor and guide junior desktop support staff, fostering knowledge transfer and professional growth.
- Oversee ticket queue management, ensuring timely response and resolution of local support requests.
- Provide smart hands support to other technical teams and escalate critical issues impacting production.
- Maintain and update site-level hardware and software inventory records.
- Lead local onsite desktop support efforts, ensuring adherence to service standards and company policies.
- Validate ticket assignments and completion within established timeframes.
- Perform additional duties as assigned, ensuring compliance with all organizational policies and standards.
- 5 7 years of professional experience in Windows desktop support, with at least 3 5 years supporting Intune-managed PCs.
- Proficient in Windows 11 troubleshooting, Lenovo PC/laptop support, and application installation/configuration.
- Solid working knowledge of ServiceNow ticketing systems, MS Office 365, and Avaya CXOne.
- Strong analytical skills to diagnose and resolve straightforward technical problems using established procedures.
- Excellent communication skills for explaining complex information in a clear, concise manner.
- Ability to work independently with moderate guidance and as part of a collaborative team.
- Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience).