Patient Account Representative

Role Overview

• Responsible for processing patient accounts.
• Duties may include one or more of the following: processing insurance payments, following up on denied claims, and resolving credit balances.
• Processes the insurance component of a patient's obligation using the third party claims processing and payment rules.
• Bills claims appropriately.
• Follows up on denied claims by performing appeals and denial recovery procedures.
• Works denied claim lines and no response claims to resolve outstanding accounts.
• Analyzes credit balances on patient accounts and resolves.
• Responds to refund request letters from insurance carriers.
• Performs other duties as assigned.

Requirements

• High School diploma/GED or 10 years of work experience
• No experience required
• Insurance follow-up and experience with insurance payor portals strongly preferred
• Proficiency with Excel and Word

Benefits

• Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.