Act as the single point of contact for all post sales activities, globally, with your customer(s).
Actively participate in presales activities to include answering Request for Proposal (RFP) questions.
Engage during the proof of concept phase to ensure consistency through the full customer lifecycle.
Work directly with Telco engineering on prioritization of issues, RFEs and Support Exceptions.
Lead a matrixed team responsible for support and service delivery to your customer(s).
Become a trusted advisor through detailed governance and communication plans.
Manage project risks, actions, issues and dependencies (RAID).
Build content for project activities to include project kickoff, project status and project closeout.
Coordinate with project managers and territory services managers to manage project staffing requirements.
Serve as an agile lead, including team management, process management and improvement, coaching of product owners.
Drive customer satisfaction, product absorption and profitability.
Participate in key customer meetings and quarterly executive business reviews.
Address escalations from customers and Red Hat sales account teams.

10+ years telecommunications experience.
8+ years experience as a customer relationship or project manager.
Experience with complex telecommunications networking, IT technical components and software development.
Understanding of NFV/SDN as well as mobile networking (5G, 4G, 3G, 2G), RAN and fixed networks.
Excellent interpersonal and communication skills at all levels of an organization.
Bachelor in Engineering/Technology, related field or equivalent Industry certification (CCNP, JCNP, etc).
Project management or scrum certifications are a plus.
Strong understanding of program management and leadership experience with project managers.
Experience leading diverse teams, formally or informally, from a variety of disciplines.
Strong experience in continuous improvement initiatives focused on operational efficiency, service quality and governance/compliance.

Telecommunications Delivery Lead – TDE

Key skills