Change/Communications Manager

Role Overview

• Plan, coordinate, and facilitate quarterly stakeholder meetings (approximately 30 minutes each) to communicate system updates, upcoming changes, and strategic initiatives
• Organize and lead Federal User Group meetings (approximately 90 minutes each) to address agency-specific needs and gather feedback
• Support semi-annual Strategic Planning Sessions to align stakeholder expectations with program objectives
• Deliver technical presentations to both technical and non-technical audiences, translating complex system changes into accessible information
• Manage Grants.gov's comprehensive online presence, including the website, blog, newsletters, Listserv communications, System Alerts, website banners, and YouTube channel
• Ensure all web content and digital communications comply with the Plain Writing Act and Section 508 accessibility standards
• Coordinate timely publication of system alerts and notifications to minimize user disruption during maintenance and releases
• Prepare and maintain user documentation including release notes, user guides, and online help content
• Respond to data calls from Congress, the Office of Management and Budget (OMB), the Department of Health and Human Services (HHS), the Office of Inspector General (OIG), and the Government Accountability Office (GAO)
• Support training development and delivery for system users and stakeholders
• Collaborate with the Contact Center to ensure consistent messaging and accurate information dissemination to users
• Coordinate with multiple vendors supporting the Grants.gov ecosystem to maintain unified communications

Requirements

• Bachelor's degree in a related field
• 10+ years of experience
• Ability to complete a Tier 1 background investigation
• Demonstrated expertise in technical and program communications within federal IT environments
• Proven experience managing stakeholder relationships across federal agencies, non-profit organizations, educational institutions, and the general public
• Proficiency in web content management and social media platforms
• Knowledge of federal grants processes and the grants management lifecycle
• Experience developing user documentation and training materials
• Familiarity with federal IT compliance requirements, including Section 508 and Plain Writing Act
• Strong presentation skills with ability to communicate technical concepts to diverse audiences

Benefits

• medical, dental, vision, life, and disability
• voluntary benefit programs (critical illness, hospital, and accident)
• health savings and flexible spending accounts
• retirement 401K plan