Director of Professional Services

Role Overview

• Build and Lead a World-Class Services Organization
• Lead and grow a team of legal architects responsible for end-to-end delivery of large-scale enterprise projects.
• Define and continuously improve delivery methodologies, tools, and processes that enable scalable, repeatable, and efficient implementations for complex clients.
• Set and manage key performance indicators across utilization, gross margin, and time-to-value.
• Ensure Successful Enterprise Delivery and Customer Outcomes
• Oversee the full lifecycle of enterprise client projects, from design and planning to configuration, testing, training, and go-live.
• Maintain a governance framework for all delivery projects, ensuring predictable outcomes, strong financial control, and excellent client experience.
• Act as a senior escalation point for clients, resolving complex delivery challenges with empathy, urgency, and partnership.
• Establish strong executive relationships with enterprise customers and ensure delivery aligns with their broader transformation goals.
• Drive Operational Excellence and Continuous Improvement
• Develop a professional services “delivery playbook” that standardizes how we implement ShareDo US across enterprise client types and regions.
• Identify and implement process innovations that improve efficiency, quality, and customer satisfaction.
• Build and maintain a reporting rhythm to track project health, utilization, and financial performance, sharing insights with leadership.
• Strategic Growth and Capacity Planning
• Partner with Sales, Product, and Customer Success to forecast demand and resource needs in enterprise accounts.
• Define the long-term capacity plan for the PS organization in alignment with company growth objectives.
• Partner with Talent Acquisition and Capability Leads to attract, develop, and retain top-tier enterprise delivery talent.
• Commercial and Partner Management
• Own professional services P&L accountability, ensuring utilization, margin, and delivery profitability targets are met.
• Manage subcontractor and partner relationships, ensuring high-quality delivery and sustainable margin structures.
• Collaborate with system integrators and delivery partners to expand implementation capacity and accelerate adoption within the enterprise market.

Requirements

• Proven experience leading Professional Services or Delivery organizations for enterprise SaaS or complex software solutions.
• A track record of delivering large-scale, multi-phase enterprise implementations involving multiple stakeholder groups and integration touchpoints.
• Deep understanding of enterprise project governance, risk management, and change management best practices.
• Experience with utilization and revenue forecasting, with comfort owning P&L-level accountability.
• Strong leadership skills with the ability to inspire, coach, and scale high-performing delivery teams across multiple geographies.
• Exceptional communication and stakeholder management skills, able to engage confidently with enterprise executives, project sponsors, and technical teams alike.
• Background in legal tech, professional services automation, or enterprise workflow software is a strong asset.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years