Lead, coach and develop a team of Assistant Network Technicians and assist with the Maintenance Delivery Technicians
Own and deliver the area maintenance plan, ensuring work is prioritised, planned and completed effectively
Review maintenance reports and ensure accurate data capture in systems
Support maintenance planning and scheduling alongside the Maintenance Manager
Oversee equipment, materials and van stock, ensuring availability, calibration and compliance
Support maintenance activities including impact planning and traffic management requirements
Liaise with Network teams, contractors and other workstreams to minimise customer and network impact
Promote asset enhancements and efficiency improvements within the maintenance workstream
Champion health, safety and environmental compliance including POWRA, lone working and vehicle checks
Ensure hygiene compliance and high standards of professionalism in all field operations
Own the customer experience by resolving queries and supporting high VSAT and C MeX performance
Track and report on key performance metrics including I2S, abort rates, hygiene audits and safety compliance
Carry out regular active management of the field team

Strong knowledge of water network operations
Proven experience leading and managing operational or maintenance teams
IT literate with confidence using operational and performance management systems
Excellent communication skills with the ability to influence at all levels
Analytical, proactive and solutions focused mindset
Strong commitment to safety, quality and environmental responsibility
Take ownership of issues and drive them through to resolution.

Maintenance Support Manager

Key skills