Key skills
AICommunicationRemote Work
About this role
Role Overview
- Handle customer inquiries — including chatbot interactions — with a focus on written communication
- Analyze technical issues using logs and customer data
- Document recurring error patterns and collaborate closely with the internal development team
- Working hours align with German business hours, but the position is fully location-independent
Requirements
- Technical aptitude or experience in technical customer support
- Structured and analytical work style; independent and solution-oriented approach
- Experience with AI tools is a clear plus
- German and English are the primary working languages. French or Scandinavian languages are an advantage
- We are looking for fast learners with a proactive, positive attitude
Benefits
- Fully remote work from anywhere
- Flexible working hours between 20 and 40 hours per week
- An open, collegial team environment with communication via Slack and short weekly team meetings
- The opportunity to work closely with an innovative, AI-driven product