Working Student – Telephone Customer Support

Role Overview

• Telephone consultation and support of customers
• Receiving, answering and processing inquiries by phone and email
• Recording and maintaining customer and contact data in our CRM systems
• Obtaining and documenting quotes from partner companies
• Close collaboration with the internal team in day-to-day operations

Requirements

• Currently enrolled in a degree program (e.g., humanities, media or communication studies, or comparable)
• Professional, empathetic and friendly manner on the phone
• Excellent communication skills and a high level of social competence
• Confident use of digital tools and strong PC skills
• Very good written and spoken German
• Independent, structured and reliable way of working in a home office

Benefits

• A responsible role fully remote / in a home office
• Flexible working hours that can be easily balanced with your studies
• Structured onboarding and personal points of contact within the team
• Meaningful work with genuine added value for people
• Practical insights into how a digital service company operates
• Possibility for long-term collaboration during your studies