Enterprise Customer Support Engineer

Role Overview

• Taking lead on customer escalations in all regions, providing regular updates to the customer base on timelines for resolution and resolution path.
• Liaising with Collibra developers, product managers, and other experts to resolve complex product issues regarding Collibra products and related third-party products.
• Providing structured enablement on technical topics and new features by conducting training sessions and contributing to the knowledge-base.
• Leveraging and promoting an understanding of advanced technologies, best practices and user requirements to create and recommend innovative solutions.
• Participating in the on-call rotations when needed to ensure severe issues get addressed as soon as possible.
• Managing/executing a diverse set of tasks as a technical leader of the Global Support organization.

Requirements

• A Bachelor's degree or equivalent related working experience is required.
• You must have work authorization to work in Australia.
• Experience: 5+ years relevant industry technical support experience.
• Hands-on experience with Data Quality, Data Pipeline, Data Orchestration, and/or Job Control tools.
• Minimum 2 years experience with cloud platforms, network-based API Integration experience (REST/JSON), and deployment automation.
• Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources.

Tech Stack

• Cloud
• Linux

Benefits

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits. We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra. At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.