You are responsible for supporting and advising our existing customers on weekends
You accept customer complaints and feedback and find satisfactory solutions
You ensure that our customers can always rely on friendly and prompt assistance, helping to keep them happy
You are accountable for customer satisfaction and develop measures for long-term customer retention
You work closely with Sales, Marketing and other departments to ensure comprehensive customer support

Ideally, you have experience in customer support
You have excellent verbal and written communication skills in German and ideally also in English
You demonstrate strong empathy toward customers and understand their needs
You enjoy working in a team and coordinate effectively with other departments to achieve common goals
You are able to organize tasks efficiently and keep track of multiple customer inquiries

Customer Support – Working Student / Mini-Job

Key skills