Key skills
Communication
About this role
Role Overview
- Be the first point of contact for international customers
- Ensure excellent customer service
- Verify documents
- Support customer support agents with ad-hoc tasks
- Collaborate with service partners to support customers
Requirements
- Some experience in customer support
- Strong communication skills
- Customer first mindset
- Proficiency in English
- Experience in banking or health insurance industry (pluses)
- Experience with helpdesk software (like Zendesk, ideally)
Benefits
- Flexible working hours
- Autonomous and progressive work environment with low hierarchies
- Chance to solve an actual problem