About this role

2+ years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
Working knowledge of Microsoft Office suite.
Working knowledge of computer hardware and printers in an enterprise environment.
Highly self-motivated and directed.
Analytical and troubleshooting skills.
Superior listening skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present technical ideas in user-friendly language.
Experience in IT customer support or service desk roles.
Familiarity with Outlook, email systems, and basic DNS concepts.
Strong communication skills and customer service mindset.

Preferred skills:

Customer Support Analyst- Email Migration (2 months onsite; after 2 months, this will be a remote role)

Key skills