Commercial Property Manager

Role Overview

• Engage with a diverse customer portfolio, primarily within the industrial, leisure, and retail sectors.
• Take charge of budgeting and reconciling service charges in alignment with asset and portfolio strategies.
• Collaborate with the Finance/Credit Control teams to develop and implement strategies for resolving customer arrears.
• Onboard new customers by providing handover packs and assisting with initial queries.
• Collaborate with Transaction Managers on lease renewals and rent reviews.
• Log and manage property management-specific queries, including compensation requests.
• Oversee exit processes, including reviewing termination notices, managing communication, and handling dilapidations and deposit returns.
• Manage mid-tenancy Licence to Alter requests and non-commercial third-party access requests.
• Assume ownership of breach management by reviewing and pragmatically resolving lease violations.
• Take an authoritative role in managing the removal of squatters and unauthorized occupiers.
• Adopt a proactive approach to Health & Safety by promptly reporting risks and managing issues to resolution.
• Demonstrate a willingness to collaborate in a fast-paced, energetic team environment.

Requirements

• Experience working with high volume or complex commercial portfolios
• Proven experience in property management, with a strong focus on service charge management.
• Familiarity with financial strategies for resolving customer arrears, including forfeiture processes.
• Experience in onboarding new customers and managing initial queries.
• Experience overseeing exit processes, including handling termination notices, dilapidations, and deposit returns.
• Demonstrated ability to manage breach issues, including unauthorized alterations and planning breaches, in collaboration with local authorities.
• Experience in managing the removal of squatters and unauthorized occupiers, including oversight of adverse possession claims.
• Strong teamwork skills, with a willingness to collaborate in a fast-paced, energetic environment to enhance customer impact and support colleagues.