Hire, onboard, and develop TAMs; promote an inclusive environment centered on continuous improvement
Optimize coverage, capacity, and staffing across multi-country portfolios
Manage customer concerns and complex programs; drive risk mitigation, recovery plans, and clear executive communications
Ensure success plans, adoption roadmaps, and executive business reviews are delivered to standard
Align with Sales/CSM/Consulting/Support on account strategy, renewals, expansion, and services attach
Represent the customer voice to Product/Engineering; participate in feedback loops and advisory initiatives

8+ years in enterprise Customer Success, TAM, or Consulting
5+ years people leadership
Proven success leading geographically dispersed teams
Strong executive presence and communication
Working knowledge of Adobe solutions (e.g., AEP/RTCDP, AEM, Analytics/CJA, Journey Optimizer/Campaign, Marketo Engage, Target, Workfront)
Data-driven approach; proficiency with forecasting, capacity planning, dashboards, and health models
Proficiency in German and English

Senior Manager, Technical Account Management

Key skills