Oversee the support team and related technical projects.
Identify opportunities to improve systems, products, and services.
Evaluate initial project proposals, plan, budget, and schedule projects.
Manage implementation of projects and lead the support team.
Maintain and monitor existing computer systems for performance and security.
Establish vendor relationships, conduct contract negotiations, create user documentation, and standard IT procedures.
Create and maintain Microsoft Entra and Exchange accounts.
Report issues and communicate effectively for problem resolution.
Work closely with the Cyber Security Team to improve IT system security.
Travel as needed, including international travel.

Experience managing an IT support team with multiple skill levels.
Experience implementing and using an IT ticketing system.
Experience tracking and reporting on metrics and KPIs from ticketing systems.
Experience with end user computers and printers/copiers.
Experience with contract and vendor negotiations.
Knowledge of Microsoft Office 365 and Entra (Azure Active Directory).
Highly motivated, positive, responsible, organized, quick learner, and a team player.
Strong problem-solving and troubleshooting skills.
Experience with procurement and asset management.

Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually.
Comprehensive medical, dental, and vision plans.
Employer contributions to your HSA for high-deductible health plans.
Access to telemedicine through MDLive and mental health support through the Employee Assistance Program.
401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
Generous paid parental leave for all parents.
Continuing Education Reimbursement, Charitable Donation Matching, and free tickets to client events (when available).
Regular company events like birthday lunches, sports outings, and volunteer opportunities.
Supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
Potential discounts on home and auto insurance through Farmers Insurance.

IT Technical Manager

Key skills