Director, Strategic Accounts

Role Overview

• Lead and mentor a team that consists of Associate Director and Account Manager level associates, providing ongoing direction, feedback and support
• Supporting an assigned book of business strategically to achieve objectives, including relationship development, growth, retention, and customer objectives
• Manage risks and developing opportunities associated with current clients
• Cultivate productive, trusted relationships with key executives – including C-level and both internal and external stakeholders of relationships
• Utilize data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s, both internal and external
• Possess working knowledge of Evolent products and services and can articulate value proposition for all at a high level
• Develop best-in-class presentation strategies, narratives, and content to support external meetings with senior stakeholders
• Lead regular Partnership review meetings for each client, including strategic account planning, relationship mapping, competitive market analysis and issue management
• Advocate for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization
• Aggressively manage all aspects of the contracts with assigned clients as well as ensure ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and regulatory environment

Requirements

• Bachelors’ Degree or equivalent work experience
• 5 or more years in client or account management leadership roles
• 5+ years broad-based Health Plan experience
• Ability to find creative solutions in an ever-changing and growing environment
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level
• Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity
• Travel: 40% w/in the US and US Territories

Benefits

• health insurance benefits