Provide first-line support for existing clients via email and live chat; troubleshoot and resolve customer issues efficiently.
Assist all customers during calls with setup guidance, technical questions, product integration across platforms and websites, and troubleshooting
Collect and relay customer feedback to relevant teams to support ongoing improvements.
Ensure a positive customer experience through timely and effective communication.
Work closely with the sales, developers, product management and account management teams to maximize new business opportunities and ensure a seamless customer journey.
Familiarity with tracking concepts — pixels, postbacks, basic knowledge about page building – HTML, link insertion (no coding skills required).
Inquisitive, detail oriented person with the ability of abstract thinking, solution-finder. Identify how various elements relate to one another to find the core of the issue.

Fluent English, both written and spoken
Highly organized, dedicated, and possessing a strong work ethic
A positive, can-do attitude
Experience with Freshdesk (or similar);
Communication tools such as Slack, Teams;
Familiarity with tracking concepts — pixels, postbacks, basic knowledge about page building – HTML, link insertion, dev-tools etc.
Basic understanding of internet marketing and willingness to deepen the technical knowledge
Willingness to learn and continuously improve skills and knowledge
Ability to provide excellent customer service
Courage: confidence in making independent decisions aimed at helping clients effectively. Identify the correct answer with precision and accountability.
Understanding of e-commerce, iGaming and affiliate program models
Additional language
“Outside of the box” thinking
Experience in Customer Success/Support in IT or SaaS environments is preferred but not required

Great team! We have been developing revolutionary tools for performance marketing since 2010. Our team consists of brilliant software engineers, UX designers, project managers, and many other talented specialists.
Great approach to work! We promote mutual trust, professional freedom, and unconventional ways of thinking
Great office! Right in the city center (with free parking, standing desks, game room, library and more)
Work as you wish! Home, office or in a hybrid model
Grow with us! We offer 6 fully compensated training days per year, personal training budget and additionally access to online training platforms
Hang out with us! During Christmas parties, family picnics and company trips
Eat with us! Company monthly breakfast, fruits and vegetables at the office, and awesome coffee
And lastly: private healthcare, life insurance, MediCover Sport card and NAIS (benefit program)

Junior Customer Support Manager

Key skills