Key skills
MacOSBusiness IntelligenceSaaSLeadership
About this role
Role Overview
- Recruit, mentor, and lead a high-performing team of IT Engineers, Automation Engineers, Business Intelligence Developers, and Web Developers
- Develop and execute an IT roadmap aligned with company growth and financial goals
- Oversee IT support operations to ensure timely issue resolution and a high standard of service
- Establish and track KPIs across IT disciplines to drive improvements in uptime, ticket resolution, employee satisfaction, and infrastructure performance
- Manage the annual IT budget with a focus on efficiency and return on investment
- Own vendor relationships, including contract negotiations, service level agreements, and security requirements, while ensuring the company has the right tools to support current needs and future growth
- Partner cross-functionally with Security, Legal, People, and Finance to meet compliance, privacy, and regulatory requirements
- Act as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives
Requirements
- 10+ years of progressive IT experience with expertise in MacOS endpoint management, SaaS and identity platform administration, and systems engineering
- 5+ years of experience leading and building IT teams
- Hands-on technical leadership experience, including automation, internal tooling, and identity architecture design
- Demonstrated success scaling IT Engineering and Operations within a fast-paced technology company
Tech Stack
- MacOS
Benefits
- Regular employees may be eligible for commissions or bonus programs (target included in OTE)
- equity
- benefits