Recruit, mentor, and lead a high-performing team of IT Engineers, Automation Engineers, Business Intelligence Developers, and Web Developers
Develop and execute an IT roadmap aligned with company growth and financial goals
Oversee IT support operations to ensure timely issue resolution and a high standard of service
Establish and track KPIs across IT disciplines to drive improvements in uptime, ticket resolution, employee satisfaction, and infrastructure performance
Manage the annual IT budget with a focus on efficiency and return on investment
Own vendor relationships, including contract negotiations, service level agreements, and security requirements, while ensuring the company has the right tools to support current needs and future growth
Partner cross-functionally with Security, Legal, People, and Finance to meet compliance, privacy, and regulatory requirements
Act as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives
Requirements
10+ years of progressive IT experience with expertise in MacOS endpoint management, SaaS and identity platform administration, and systems engineering
5+ years of experience leading and building IT teams
Hands-on technical leadership experience, including automation, internal tooling, and identity architecture design
Demonstrated success scaling IT Engineering and Operations within a fast-paced technology company
Tech Stack
MacOS
Benefits
Regular employees may be eligible for commissions or bonus programs (target included in OTE)