Senior Marketing Account Manager

Role Overview

• Exclusively manage a portfolio of high-value and VIP clients, deeply understanding their business goals and translating them into advanced marketing strategies with defined, measurable outcomes.
• Co-own strategy, planning, and performance discussions for key accounts, acting as a strategic partner to both clients and the Account Director.
• Proactively track performance against agreed benchmarks, adjust strategies, and identify growth opportunities to ensure VIP clients consistently achieve and exceed their marketing objectives.
• Serve as a senior advisor and coach to junior and mid-level Account Managers, sharing best practices and fostering their development.
• Assist the Account Director in training new Account Managers, accelerating their time-to-productivity and integration into the team.
• Lead client meetings, presentations, and strategic reviews, especially when the Account Director is unavailable, ensuring seamless communication and continuity.
• Design and execute comprehensive digital marketing campaigns across paid social, Google Ads, email, content, and landing pages, demonstrating mastery and innovation.
• Leverage a best-in-class AI tool suite daily (e.g., ChatGPT Teams, Claude, Canva Teams, Adobe Firefly, Midjourney, Runway ML, Surfer SEO, CapCut) to produce high-quality campaign assets, ad copy, creative concepts, and strategic briefs with unparalleled efficiency.
• Consistently bring strategic insights and proactive recommendations to clients, moving beyond status updates to drive tangible business impact.
• Handle difficult conversations and complex client challenges with confidence, honesty, and a solution-oriented approach.
• Other duties as assigned.

Requirements

• 5+ years of progressive experience in Account Management, Digital Marketing, or Client Strategy, with a strong preference for agency or SaaS backgrounds.
• Proven track record of successfully managing and growing high-value/VIP client portfolios.
• Demonstrated leadership or mentorship experience, with the ability to guide and develop team members.
• Exceptional strategic thinking and problem-solving abilities, particularly for complex client challenges.
• Mastery in independently building and managing digital marketing campaigns across multiple channels, with a deep understanding of ROI drivers for businesses.
• Extensive real-world experience with AI tools in a professional context, showcasing not just curiosity but advanced usage and continuous learning.
• Hands-on expertise with Google Ads, Meta Ads Manager, Google Analytics 4, email marketing, and automation platforms.
• Superior English communication skills (written and spoken), capable of crafting clear, polished, and persuasive client-ready communications, reports, and presentations.
• Exceptional organizational ability to strategically manage multiple high-impact client relationships and projects simultaneously.
• A background in roles measured on client retention, revenue growth, and strategic account development.

Benefits

• Fully remote position allowing you to work from your home anywhere in the world !
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada