Assist in the processing and fulfillment of orders by ensuring orders and financial documentation are accurate for EMEA B2B and OTP sales.
Supports sales reps by communicating and assisting with completion of other department’s requirements forms, templates, etc. (finance, education)
Be a subject-matter expert on the order-entry process using the Salesforce platform for the B2B and OTP sales team
Manage EMEA B2B post sales class fulfilment process (fulfillment changes, pre-class instructor calls, enrollment reports etc.) to ensure classes are delivered on time and without issue
Support with the assessment of opportunity creation metrics for individual sales team members; to ensure accurate Salesforce pipeline entries
Support EMEA sales by submitting IT tickets for SFDC related issues
Manage EMEA sales support issues (exam, training, and AMF vouchers) through to resolution
Responsible for implementing Post Class Satisfaction Surveys
Responsible for creating/distributing class certifications of completion
Participate in weekly calls, regarding upcoming classes, with cross-functional and internal teams
Responsible for all Salesforce training to new sales representatives for EMEA region
Responsible for OTP and new instructor onboarding process with education for EMEA region
Miscellaneous duties as assigned

At least 3 years using Salesforce platform, SDFC power user required; must be able to create reports and dashboards
Intermediate to advanced level knowledge using Microsoft Office, particularly Excel
Experience using Monday.com, IT Service Desk Portal, WebEx Teams, VitalSource and Omni Press, a plus
Minimum 3 years of sales or marketing operations experience; bachelor’s degree in marketing, Business Administration or related, preferred
Preferred experience and a background in the cybersecurity/IT training, vendor sponsorships, and certification industry

Sales Operations Specialist

Key skills