Key skills
CommunicationTime ManagementSales
About this role
Role Overview
- Identify and correct booking or feed errors as they occur, recognising the themes and addressing their root causes
- Ensure trades in back office correctly reflect front office systems, fixing trade or position discrepancies in a timely manner
- Complete daily Front Office v Back Office (FOBO) reconciliations
- Promptly deal with customer inquiries via phone and email and deliver a world class customer experience
- Build strong relationships with clients, Operations teams and sales/trading, becoming a trusted partner
- Assist to cover the Fixed Income Trade Management team across all functions including TM role and Confirmations
- Participate in projects impacting Fixed Income including new product implementation, new platforms or new regulations where required
- Identify where processes can be streamlined and automation implemented
- Responsibility to ensure own documentation and procedures are kept updated
- Perform sundry duties as requested by management
- Opportunity to train and coach other team members
Requirements
- Experience in a trade exception management role or Operations function
- Ability to maintain high standards in a fast-paced and busy environment
- Impeccable analytical skills, recognizing why an issue has occurred and isolating the root cause
- Excellent communication and interpersonal skills
- Excellent organisational and time management skills
- Technical ability preferred, ability to automate/streamline processes
Benefits
- Health and well-being benefits including medical coverage
- Paid time off
- Career development
- Reward and recognition programs