Owns standards and backlog definition for CX driven work, while partnering with existing domain Product Owners and Engineering for delivery sequencing and implementation evangelizing the need for reusability.
Contribute to the strategic CX roadmap by balancing client specific requirements with the overarching goal of product standardization.
Lead the development and grooming of technical tickets and user stories.
Act as the primary interface between UX designers and technical teams.
Lead delivery within internal Agile or Scrum and Kanban environments while seamlessly adapting to diverse working models required by external clients.
Identify opportunities to turn custom client requests into standard product features, reducing technical debt and increasing the velocity of CX deployments.
Work daily with Engineering, QA, and UX teams to ensure the final product meets the high performance and usability standards of the Ascendon platform.

3 to 5 years of experience as a Product Owner or Business Analyst, specifically focused on digitally led front end experiences across native mobile and web platforms.
A strong understanding of cloud native, SaaS based architectures.
You do not need to code, but you must understand how APIs, data structures, and front end frameworks impact the user experience.
Deep familiarity with UX best practices and a passion for creating intuitive, frictionless customer journeys.
Proven ability to work across different delivery methodologies simultaneously.
Exceptional ability to translate between technical and non technical stakeholders.
Experience in the Telecommunications sector is highly preferred.
Proficiency in ADO (Azure DevOps), Jira, Confluence, and design collaboration tools such as Figma or Adobe XD.

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. Integrity: Do what’s right for our customers and our people while being authentic. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Senior Product Owner, CX

Key skills