Provide production support to various Web Access Management services supported by IAM, including, SiteMinder, Access Gateway, Okta, Profile Abstraction data provisioning, SSO certificates renewal.
Provide production support for Identity Management services supported by IAM including Sailpoint IIQ, SailPoint nightly batch processes checkout, MFA.
Setup and support Autosys batch jobs.
Coordinate with different teams to close open issues by doing continuous follow ups.
Provide support for all Identity & Access Management services by setting up changes, resolving incidents, investigating problem and complete service requests.
Coordinate and communicate LOB impacting changes at cross LOB meetings.
Implement changes during application change windows adhering to ECRM guidelines.

Bachelor’s degree in Computer Science, similar degree, or its equivalent in work experience.
4 years of experience in Information Technology Security Engineering or Software engineering.
Working experience of Identity & Access Management skills like Okta SSO and SailPoint ISC
Working experience of server administration and usage of remote admin tools
Good knowledge of Unix and Windows Operating systems
SQL
Good knowledge of LDAP server installation, configuration and directory support
Good knowledge of SQL commands
Good knowledge of F5(Load balancer), DNS, DHCP, & IP configuration
Good knowledge of servers service monitoring
Working experience of Active Directory/AD LDS, Azure
Experience with ServiceNow
Experience with AI
Good to have scripting knowledge like Perl/Shell/Powershell or any other scripting knowledge.

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

IAM Operations Engineer

Key skills