Dealing with New Business Enquiries: Supporting the Client Service Team by dealing with New Business Enquiries and really understanding each client’s needs through inbound and outbound calls (all warm calls)
Reassuring the client and dealing with their requests professionally with empathy
Accurately taking down their information and entering it into a case management system (Salesforce)
Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company
Liaising with our Lawyers across the country to establish best practice ways of working, including: Understanding our lawyer's availability to speak to our clients, Preferred ways of working across different regions, Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case

Telephony Sales background
Exceptional client service with the ability to deal sensitively with emotional or upset clients

A wellbeing culture, including Mental Wellbeing days, and access to counselling sessions
Volunteering leave
Diversity public holidays
26 days holiday
Enhanced adoption, maternity and paternity pay
Paid leave for fertility treatment
Emergency dependants leave
Bereavement leave
Medicash health insurance
24/7 GP’s, dental, counselling, gym discounts
Training grants
Life Assurance
Contributory pension
Flexible working

Client Service Executive

Key skills