Senior Manager, Growth Operations – Strategic Growth R/MM/E

Role Overview

• Establish the primary framework for innovative practices and operational high-performance across growing lines of business
• Execute growth-focused strategies and partner across functions to meet revenue and expansion targets
• Drive high-level projects that contribute to the completion of executive-level goals
• Identify and assess critical strategic needs, translating them into actionable improvements
• Oversee the development and maintenance of accurate, actionable reporting and dashboarding (Salesforce, Sigma, Hex)
• Spearhead data integrity enhancements, encompassing total addressable market (TAM) audits, brand data remediation, and comprehensive system integration
• Design and manage primary KPI reporting frameworks that include precise year-over-year pacing analytics and advanced forward-looking modeling
• Ensure that all reporting architectures are meticulously designed and maintained to fulfill the distinct operational requirements and strategic objectives of R/MM/E leadership and team members
• Direct the modeling and refinement of territories for multiple R/MM/E sales business units
• Oversee extensive account assignment and upload processes while adhering to established data integrity standards
• Implement systematic and strategic guardrails to enforce business rules and prevent rules of engagement violations
• Lead strategic process improvement projects designed to accelerate sales processes and maximize team productivity
• Engineer scalable workflows for things like pipeline management and data hygiene to ensure one source of truth for the entire organization
• Serve as a strategic bridge between sales, marketing, finance, and leadership to build solutions that provide real time visibility into performance
• Define and implement robust documentation and training frameworks that ensure new systems and cadences are executed with consistency and precision
• Serve as a strategic thought partner to LOB leadership (Managers through VPs), facilitating regular alignment sessions to translate business objectives into prioritized project roadmaps and actionable workstreams
• Deliver consistent, forward-looking project updates and key initiative briefings to all relevant stakeholders
• Negotiate and define project priorities in collaboration with leadership, balancing resource allocation against the highest-impact business opportunities
• Foster a culture of continuous improvement and innovation
• Establish robust feedback loops with stakeholders and team members to measure satisfaction, refine delivery models, and maintain high-trust partnerships

Requirements

• 5+ years of experience in sales operations, preferably in a high-growth SaaS environment
• Proven track record of navigating complex organizational matrices and influencing senior leadership without direct authority
• Advanced technical proficiency with SFDC & Sigma administration, reporting, and dashboard creation including the ability to deep dive into reporting inaccuracies to create scalable solutions and insights
• Strong expertise in data management, territory modeling, and system integration
• Exceptional project management skills with ability to prioritize effectively in a high-demand environment

Tech Stack

• SFDC

Benefits

• Benefits at Toast are outlined at https://careers.toasttab.com/toast-benefits