Director, DAIO Process Improvement

Role Overview

• Lead the Process Improvement capability within DAIO, focused on improving efficiency, quality, and delivery outcomes.
• Act as a change leader, partnering with cross‑functional teams to embed Lean and Agile ways of working.
• Identify, prioritize, and lead high‑impact DAIO process improvement initiatives, leveraging optimization, automation, and artificial intelligence to improve efficiency, quality, speed, and decision‑making while delivering measurable business results.
• Apply structured improvement methodologies (Lean, Six Sigma, Agile, Hoshin, or hybrid approaches) to drive standardization and consistency.
• Partner with senior leaders to translate strategic goals into actionable initiatives with clear success measures.
• Develop and maintain roadmaps that align improvement efforts to enterprise and DAIO priorities.
• Establish and manage key performance indicators (KPIs) and balanced scorecards to track progress and outcomes.
• Accountable for aggregation and development of executive‑level materials and insights that inform leadership decision‑making.
• Establish and maintain performance metrics and reporting that provide transparency into process health and outcomes.
• Lead root cause analysis for performance gaps and guide teams through structured problem‑solving.
• Ensure consistent tracking of initiatives, milestones, risks, and dependencies.
• Lead and develop a small team focused on process improvement and operational excellence.
• Coach leaders and teams on Lean and Agile principles, practices, and behaviors.
• Foster a culture of continuous improvement, accountability, and learning.

Requirements

• Bachelor’s degree in Business, Engineering, Finance, Information Systems, or a related field.
• 12+ years of experience in process improvement, operational excellence, transformation, strategy execution, or related leadership roles.
• Demonstrated experience leading complex, cross‑functional initiatives in large, matrixed organizations.
• Strong analytical and problem‑solving skills with a data‑driven mindset.
• Proven ability to influence and communicate effectively with senior leaders and executive audiences.
• Advanced degree (MBA or equivalent) preferred.
• Experience within financial services, insurance, or similarly regulated environments preferred.
• Deep familiarity with Lean, Six Sigma, Agile, or related execution frameworks preferred.
• Experience developing executive‑level materials such as scorecards, dashboards, or strategy updates preferred.
• Relevant certifications (e.g., Lean Six Sigma Black Belt, SAFe, Scrum) preferred.
• Candidate must be authorized to work in the US without company sponsorship.

Benefits

• short-term or annual bonuses
• long-term incentives
• on-the-spot recognition