Receptionist – Property Management Virtual Assistant

Role Overview

• Answer and manage all inbound calls promptly and professionally.
• Handle general inquiries, take accurate messages, and forward calls to the appropriate team members.
• Respond to client and tenant questions related to property listings, inspections, or appointments.
• Manage appointment bookings, property viewings, and calendar scheduling.
• Update client information, inquiries, and call logs in the CRM system.
• Coordinate with agents, property managers, and other staff as needed.
• Maintain a high level of customer service, professionalism, and confidentiality.
• Perform light administrative support such as email correspondence and data entry when required.

Requirements

• Experience: Minimum 2 years as a Virtual Receptionist, Customer Service Representative, or Administrative Assistant (preferably in real estate).
• Communication Skills: Excellent English communication skills (both written and verbal).
• Tech-Savvy: Proficient in Microsoft Office (Word, Excel, Outlook, Teams) and familiar with CRM tools.
• Customer Service: Friendly, professional, and confident phone manner.
• Organizational Skills: Strong attention to detail, time management, and ability to multitask.
• Preferred Qualifications: Previous experience in a real estate company (residential or commercial).
• Familiarity with property management systems or CRMs (e.g., Rex, PropertyMe, or similar).
• Background in handling client inquiries, bookings, or property-related documentation.

Benefits

• Work-from-home opportunity with a reputable real estate client.
• Be part of a supportive and professional offshore team.
• Build your experience in the real estate industry while improving customer service and communication skills.
• Fast and efficient recruitment process — start immediately once selected.