You ensure that new B2B customers (pest control companies) understand our SaaS solution smoothly and sustainably.
You plan, lead, and oversee technical customer implementations.
You regularly conduct onboarding meetings across Germany, visiting customers on-site.
You are the main point of contact throughout the entire onboarding phase: weekly syncs, status updates, journey mapping.
You identify blockers early and handle escalations proactively, solution-oriented, and with confidence.
You develop long-term customer relationships, support them through their journey, and grow together.

You work extremely independently and do not require micromanagement.
Excellent communication across all stakeholder levels, including colleagues, senior management, board members, external partners, and technicians.
You are willing to travel, flexible, and able to plan travel independently.
You can build trust — and restore it when needed.
You are passionate about startup building work and interpersonal relationships.
Experience in project management, customer excellence, onboarding, and technical implementations — ideally in a B2B SaaS or IoT context.
Ability to structure complex technical content in a clear way and make it actionable for others.
Pragmatic, get-things-done attitude.
Fluent in German and conversational in English.

Flexibility and trust: remote work possible within Germany + up to 70 days in other EU countries.
Meaningful work: the opportunity to create real economic and ecological impact.
Help shape our startup: as one of the first hires you will play a central role in building our culture, processes, technology, and customer base.
Perfect timing to take on responsibility and achieve results during our hyper-growth phase.
Direct collaboration with the founders and the tech and customer success teams.
Work with the hardware and tech setup of your choice — you decide what works best for you.
Cool startup office in the heart of Dresden — ideal for good food, coffee, and inspiring walking meetings.
50% subsidy for the job ticket — commute sustainably and comfortably.
Health & fitness: access to Wellpass for sport & wellness.
30 days of vacation.

Senior Account & Onboarding Manager – B2B SaaS

Key skills