Technical Program Manager

Role Overview

• Plan, initiate, and manage IT projects supporting legacy applications and enterprise IT systems.
• Lead DevSecOps, Agile IT operations, cybersecurity, and IT infrastructure projects to support Coast Guard aviation maintenance and logistics.
• Ensure program compliance with DoD Risk Management Framework (RMF), USCG Commandant Instructions, DHS security policies, and FedRAMP cloud security requirements.
• Provide technical direction and oversight for IT programs, ensuring alignment with Coast Guard mission needs.
• Identify and implement change management and process improvement strategies to enhance IT program efficiency.
• Monitor progress to ensure adherence to deadlines, standards, cost targets, and contractual obligations.
• Act as the primary point of contact for government stakeholders, ensuring clear communication, reporting, and performance alignment.
• Oversee subcontractor coordination and external team collaboration to meet program objectives.
• Oversee IT service delivery improvements leveraging ITIL best practices and Agile methodologies.
• Manage software development, system administration, vulnerability management, and change control boards (CCBs).
• Direct security initiatives, including ATO renewals, vulnerability mitigation, and cybersecurity incident response.
• Support the implementation of cloud technologies (AWS, Azure) and modernization of USCG IT systems.
• Support network architecture, fiber/cable installation, testing, troubleshooting, and management.
• Ensure full wide-area, metropolitan area, campus area, and data center network administration.
• Administer IPAM, NTP, ITSM systems, incident response, and network security operations.
• Support Communications Security (COMSEC) account management, key material, and encryption services.

Requirements

• Five (5) years of experience providing technical direction and project management.
• Three (3) years of supervisory experience in addition to the five years listed above.
• Five (5) years of experience with change management and process improvements.
• Bachelor’s or Associate degree in Computer Science, Math, Information Technology, Engineering, Business Management, or related field.
• Alternatively, an IT certification (e.g., PMP) with five years of experience is considered equivalent to two years of education.
• Eligibility for a favorable Tier 1 background investigation for unclassified systems.
• Strong leadership, communication, and stakeholder engagement skills.
• Experience managing IT service delivery, cybersecurity, and IT governance aligned with DoD, DHS, or USCG standards.
• Expertise in IT service management tools (e.g., ServiceNow, Remedy, or equivalent).

Tech Stack

• AWS
• Azure
• Cloud
• Cyber Security
• ITSM
• PMP
• ServiceNow

Benefits

• Hybrid work arrangement
• Occasional travel may be required to USCG sites and headquarters
• Equal Employment Opportunity and Affirmative Action employer