Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution).
Works with customer to enable invoicing (follow-up on any missing information)
Manage disputes on invoicing, ensuring correct and timely resolution.
Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution.
Ensure delivering to business expectations based on the signed SOW.
Facilitate customers reviews and ad hoc calls.
Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling.
Coordinate related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation.

Typically 4-7 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree
Has high understanding of the MPS e2e operational process, can easily translate a task into R&R and appoint proper teams for resolution.
Degree level in business, communication and/or IT
Fluent English
Fluent German
Good understanding on financials (revenue tracking, missing billing management and write off resolution)

Equal Opportunity Employer (EEO)
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Account Billing Manager, German

Key skills