Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and business goals.
Lead internal and external training sessions on digital marketing, Scorpion systems and brand specifics.
Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives.
Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs.
Identify opportunities for upselling and expanding our services within existing client accounts.
Work closely with internal teams, including the Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.
Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.

Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
4+ years of professional experience in client-facing account management.
2 years in an Account Manager role or comparable experience
Proven experience as an Account Manager in a digital agency setting
Strong understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising
Excellent oral and written communication skills
First class organizational skills
A keen eye for detail and an understanding of budget restraints
Willingness to learn new programs
Ability to interpret and leverage data for decision making
Proven ability to work under pressure in a fast paced environment
A personable and professional character to build client rapport
The confidence to gain client trust.

100% employer-paid medical, dental, and vision insurance
Flexible paid time off, so you can rest, relax, and recharge away from work
Paid parental leave
Paid cell phone and service
Remote office allowance
Professional development and development courses
Regular manager check-ins to drive performance and career growth through Lattice

Senior Account Manager

Key skills