About this role

Manage a portfolio of enterprise clients (mostly PR firms) serving as a trusted partner throughout the customer lifecycle.
Build strong relationships with users by understanding their goals, challenges, and priorities.
Drive product adoption and engagement through proactive outreach, strategic follow-up, and ongoing account support.
Respond to customer questions and issues in a timely and thoughtful manner across email, chat, and phone.
Track account activity, user behavior, and usage patterns to identify risks, opportunities, and areas for growth.
Partner with users to help them use specific platform features more effectively.

3-6 years of experience in account management, customer success, client services, or another B2B customer-facing role.
A creative and process-oriented mindset.
Experience managing SMB, mid-market, or enterprise accounts in a SaaS or platform-based business.
A strong relationship-building mindset and a high standard of client service.
Strong organizational and time management skills.
A proactive, solutions-oriented approach to client management.
Experience using support, CRM, or customer communication tools such as HubSpot and Intercom.
Entrepreneurial spirit with the ability to self-manage time and work independently.

Enterprise Account Manager

Key skills