Senior Knowledge Management Analyst

Role Overview

• Assist in maintaining a comprehensive library of knowledge content
• Help to enforce standards for content quality, structure and tone
• Implement taxonomy and tagging strategy
• Oversee the end-to-end knowledge lifecycle
• Ensure compliance with internal legal and regulatory standards
• Monitor and report on performance metrics for the Knowledge Hub
• Partner with Operations colleagues to identify knowledge gaps
• Collaborate with Subject Matter Experts (SMEs)
• Provide impactful communications to frontline teams

Requirements

• Strong understanding of KM principles
• Proven experience in supporting the creation of high-quality knowledge assets
• Excellent written and verbal communication skills
• Excellent attention to detail
• Familiarity with AI technologies and their application
• Strong problem-solving capabilities
• Hands-on experience in agile work environments
• Understanding of banking operations, processes and terminology (preferred)
• Proficiency with Confluence, Zendesk, Intercom or Jira (preferred)
• Good understanding of AI developments and experience in creating successful AI prompts (preferred)
• Good experience of upskilling colleagues through screen-based collaboration (preferred)

Benefits

• Development opportunities
• Remote First