Manage and maintain the SCCM (System Center Configuration Manager) environment, including creating, distributing and managing packages, updates and operating system images;
Administer Microsoft 365, handling user and license management, supporting Exchange Online, OneDrive, Teams and SharePoint services, and diagnosing and resolving synchronization and authentication issues;
Manage resources in Microsoft Azure, ensuring proper operation of virtual machines, networking, identities and security policies via the Azure Portal;
Administer and support Active Directory (AD) and Azure Active Directory (AAD) services, ensuring identity integration, security and governance;
Install, configure and maintain Windows Server environments (2012, 2016, 2019 or newer), managing services such as DNS, DHCP, AD DS and GPOs, and performing service and performance troubleshooting;
Configure and manage WSUS (Windows Server Update Services), approving, scheduling and monitoring updates and patches, with integration to SCCM when applicable;
Perform proactive analysis and resolution of technical issues using log, event and monitoring tools, and document incidents, root causes and applied solutions;
Support incident and change management processes following best practices such as ITIL, contributing to the stability and evolution of the IT environment.

Strong experience with SCCM (System Center Configuration Manager);
Advanced knowledge of Microsoft 365 / Office 365;
Hands-on experience with Microsoft Azure and its core services;
Proficient in Active Directory (AD) and Azure Active Directory (AAD);
Proven experience with Windows Server (2012 or newer);
Knowledge of WSUS for update management;
Advanced troubleshooting skills and ability to analyze complex environments;
Knowledge of PowerShell for automation of tasks and administrative routines;
Experience with ITIL or incident and change management processes;
Technical English for reading and interpreting documentation;
Possess Microsoft certifications such as MS-900, AZ-104, MD-102 or equivalents;
Experience integrating SCCM and WSUS for centralized update management;
Experience automating administrative routines using PowerShell;
Previous experience in medium and large corporate environments, with focus on high availability and security;
Practical experience following ITIL best practices, especially in incident, problem and change management contexts.

Senior Support Analyst

Key skills