Senior Technical Program Manager – Supply Chain Technology

Role Overview

• Ensure delivery-level stakeholder alignment — keeping business, product, and technology partners informed of program status, risks, trade-offs, and decisions that affect commitments; proactively building relationships with subject matter experts and decision-makers outside your immediate area
• Own full program delivery across the entire lifecycle — discovery, requirements, scope, schedule, resources, testing, quality, release, and costs — for complex, cross-functional initiatives; accountable for outcomes, not just progress updates
• Drive the delivery roadmap with a 6-to-12-month planning horizon — translate product priorities into phased delivery plans, set milestones, stage early deliverables to address long-lead-time work, and proactively identify and influence upstream and downstream dependencies to protect delivery timelines
• Use program communications as a deliberate tool — to drive alignment, influence decisions, surface risks early, and secure leadership support; anticipate misalignments and conflicts before they block progress, working proactively to resolve them
• Drive teams toward pragmatic decisions — cut through ambiguity, escalate when needed, and ensure the program keeps moving forward
• Engage actively in technical design reviews — contribute to trade-off decisions by articulating cross-functional technical and business impacts, and ensure designs serve both near-term delivery and long-term architectural needs. Use retrospectives, RCAs, and team learnings to drive continuous improvements in production stability and squad delivery efficiency; partner with product management to interpret success-metrics and use outcomes to inform roadmap adjustments and delivery decisions
• Hold partners and stakeholders at all levels accountable — not just internal team members — with clear expectations, feasibility assessments, and consistent follow-through
• Partner with product management to translate requirements into actionable technical plans — ensuring scope, dependencies, and acceptance criteria are clearly understood by engineering teams

Requirements

• 4+ years’ experience in program management or related program delivery experience
• A bachelor’s degree (in Computer Science, Engineering or related technical field is preferred but not required)
• Comfort in fast-paced, ambiguous environments, with a natural curiosity and bias toward bringing order and forward momentum.
• Experience managing large-scale, cross-functional, enterprise software/services deliveries
• Fluency in Agile delivery methodologies and modern SDLC practices — you understand how software gets built and can work fluidly within iterative, fast-moving engineering teams
• Clear and effective written and verbal communication and strong interpersonal skills
• Strong working knowledge of Supply Chain and warehouse management systems (e.g. WMS, core Supply Chain services, Cloud Technologies) or other Retail systems — required; component-level understanding of how systems interact is strongly preferred
• Experience managing large-scale program workstreams as part of a larger program
• Effective interpersonal influence, collaboration and listening skills with experience working across many levels of an organization
• Rigorous attention to detail and follow through
• Dependency-mapping program management tools such as Microsoft Project, Smart Sheet etc.
• Familiarity with Atlassian tools and A/I toolsets
• Experience contributing to technical design reviews and supporting engineering trade-off decisions by representing customer and business impact
• Ability to troubleshoot systems and query underlying data layers to identify operational risks and insights.

Tech Stack

• Cloud
• SDLC

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources