Senior Manager, Maintenance Program

Role Overview

• Own and maintain the companywide maintenance strategy, governance model, standards, and policies.
• Develop, publish, and maintain standardized SOWs, PM templates, task lists, and frequencies across all sites.
• Drive alignment with industry best practices, OEM guidance, and internal Runbook expectations.
• Oversee all national maintenance vendor contracts and lead rate card standardization efforts.
• Manage vendor consolidation strategy to reduce OpEx, unify scope baselines, and eliminate variability between markets.
• Lead contract negotiations, SOW validation, and national-level QBR/YBR processes.
• Establish national QA/QC expectations for PMs, corrective maintenance, and vendor deliverables.
• Implement audit frameworks for completion quality, documentation integrity, and PM accuracy.
• Own maintenance program analytics, including compliance dashboards, forecasting models, cost benchmarks, and performance trends.
• Partner with Platform Delivery, Commissioning, and Engineering during construction phases to ensure maintenance readiness.
• Provide direct guidance and oversight to Regional Maintenance Program Managers.

Requirements

• Bachelor’s degree in Engineering, Facilities Management, Operations, or related field preferred.
• 8–12 years of experience in mission-critical maintenance leadership (data center strongly preferred).
• Strong background in MEP systems, facility maintenance programs, vendor governance, and QA/QC.
• Experience building standardized maintenance programs across multi-site portfolios.
• Skilled in CMMS administration, analytics, cost modeling, and trend analysis.
• Excellent communication, leadership, and program management skills.

Benefits

• Health Coverage : Medical, dental, and vision insurance
• Health Savings and Flexible Spending Accounts: HSA with employer contribution for eligible participants. FSA's offered for health and dependent care to increase tax savings.
• Retirement Savings : 401(k) plan with company match
• Paid Time Off and Holiday Pay
• Company-Sponsored Insurance : Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)
• Optional Benefits : Voluntary life, critical illness, legal, and additional disability coverage
• Wellness Programs : Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives