Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
Anticipate staffing needs, talent plan and recruit – both long and short term
Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities
Engage in consistent and meaningful development conversations throughout the critical touch points with Team leaders
Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors
Understand business reporting and guest insights to understand, troubleshoot and follow up on opportunity areas
Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
Create a scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic
Plan, manage and follow-up on organizational and operational change
Demonstrate a culture of ethical conduct, safety, and compliance
Address store needs (emergency, regulatory visits, etc.)

4 year degree or equivalent experience
Strong interpersonal and communication skills
Strong business acumen
Manage conflict, lead and hold others accountable
Relate well with and interact with all levels of the organization
Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
Learn and adapt to current technology needs
Manage workload and prioritize tasks independently and with a team

Executive Team Leader – Assistant Store Manager

Key skills