Contact customers via phone, email, and written communication to collect outstanding payments
Review aging reports and prioritize collection efforts based on account delinquency
Maintain accurate and up-to-date records of all collection activities
Resolve payment discrepancies and disputes in a professional manner
Collaborate with the Accounts Receivable, Requestor Relations, and Client Experience teams to address customer/client concerns and facilitate payments
Recommend accounts for escalation or legal action when necessary
Prepare and send past-due notifications based on collection schedule
Meet or exceed collection goals and KPIs
Adhere to all applicable laws and regulations governing collection activities

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Finance, or Business preferred
Strong negotiation and communication skills
Proficiency in Microsoft Office, particularly Excel
Excellent organizational and time management abilities
Ability to remain calm and professional in challenging situations
Experience in collections, accounts receivable, or a related field is a plus

Collections Specialist

Key skills