Content and Channels Manager

Role Overview

• The Content and Channels Manager develops and delivers quality, on-brand content across multiple internal and external channels.
• They ensure communications are aligned to business strategy and designed to drive engagement with colleagues and prospective colleagues.
• Work with stakeholders across the business, combining strategic thinking with hands-on content creation and channel management.
• Build a strong understanding of business strategy, audiences and ways of working to enable you to identify communication opportunities and to create clear, compelling communications.
• Develop and implement the external employer brand content strategy, aligned to business strategy and current business needs, helping to attract top talent.
• Support the delivery of the internal communications strategy.
• Produce quality written and digital content for a range of channels, ensuring all content is on-brand and aligned to River Island’s style guidelines.
• Develop and deliver content that: a. Tells the employer brand story and supports engaging and retaining top talent. b. Engages people in the business strategy and priorities, setting out a clear and consistent purpose to drive performance. c. Supports the smooth operation of business day-to-day.
• Manage the day-to-day delivery of communications channels, ensuring they are accessible, user-friendly and effective.
• Use formal and informal measurement to evaluate channel performance and drive continuous improvement.
• Contribute to and maintain a communications calendar to support effective planning and alignment across internal and external communications.
• Build strong stakeholder relationships to support defining communication requirements and providing communications advice.
• Regularly visit stores and other workplaces to maintain a good understanding of the business, gather insight and create people-centred content.
• Work collaboratively with other teams to deliver joined-up internal and external communications, including Recruitment, Marketing and Retail Ops functions.

Requirements

• Experience developing and delivering internal communications
• Experience producing content for a variety of mediums (e.g. intranet, townhalls) and in a variety of formats (e.g. written, video), doing so with limited budget
• Experience creating and editing videos on personal devices (e.g. mobile)
• Experience using graphic design software and tools (e.g. Canva)
• Ability to successfully build and manage stakeholder relationships
• Strong written communications, verbal communications and interpersonal skills
• Comfortable working in a changing environment and/or with ambiguity
• Comfortable working independently, including visiting other workplace locations to generate content
• Good organisational, planning and time management skills
• Strong attention to detail
• Experience of employer brand communications or marketing (desirable)
• Experience managing intranets and/or other digital channels (desirable)
• Experience using new and innovative communication channels (desirable)
• Experience working in a multi-site company with an operational frontline and/or shift working (desirable)

Benefits

• Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!
• Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
• A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year.
• Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• Flexible working, on top of payday and summer early finish Fridays.
• Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
• Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.
• A generous bonus scheme & private pension plan.
• The choice to opt in for healthcare through our provider AXA.
• 25 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!