Maintain timely and accurate CRM updates
Collect, organize, and track donation data from the past year
Assist with issuing year-end donor receipts
Support and help complete the CRM transition from Neon CRM to CiviCRM
Work closely with leadership to learn systems collaboratively during the transition
Ensure accurate donor records and clean data management
Create and edit designs using Canva
Assist with social media management
Support outreach efforts for sponsors and partners
Help improve communications and outreach strategies to support organizational growth This is a flexible, evolving role. Workload may fluctuate by month, and expectations will be reviewed and adjusted after the first few months to ensure mutual benefit.

Excellent English comprehension, speaking, and writing skills (non-negotiable)
Relevant work experience in administrative, CRM, digital, or support roles
Strong attention to detail and ability to follow instructions accurately
Ability to work independently without constant micromanagement
Proactive personality with a willingness to take initiative
Open to learning, growing, and being trained
Someone who can be trusted with responsibility and ownership
Ability to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
Availability for video meetings with camera on when required

Technical requirements

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

Virtual Assistant – CRM, Outreach, Digital Operations

Key skills