Product Support Engineer

Role Overview

• Provide technical support for the use, maintenance, and repair of advanced composites, metallic components, and nacelle systems hardware
• Provide, with guidance from senior PSE resources, timely technical support for the repair, maintenance, and operation of hardware to customers
• Comprehend and synthesize data from maintenance manuals, engineering drawings & specifications to respond to customer technical inquiries
• Monitor in-service problems and reliability of products to ensure program reliability requirements are achieved
• Participate on teams assigned to address in-service problems and to provide continuous product improvement and value for customers
• Obtain hardware damage details from customers and collaborate with Repair Engineering to generate structural repairs for field damage cases
• Participate in Root Cause and Corrective Action investigations for events occurring on fielded hardware in the fleet
• Collaborate with Technical Publications Team to ensure the accuracy and completeness of technical publications and instructions for continued airworthiness
• Participate on teams assigned to address organizational initiatives and issues
• Participate as a presenter in technical, program, and customer reviews or conferences
• Prepare and present technical data to internal and external customers
• Assure proper documentation of technical data generated for assigned projects and/or tasks consistent with engineering and aviation industry policies and procedures

Requirements

• Bachelor’s Degree in Mechanical Engineering or Aerospace Engineering from an accredited college or university is required
• Required to be part of a rotating on-call PSE team duty roster to provide after-hours, weekend, and holiday technical support for customer aircraft-on-ground (AOG) emergencies
• Travel internationally and domestically to support customer visits, technical conferences, field event investigations, and/or partner or vendor meetings (time spent on travel typically less than 5% of total work time)
• Access to export-controlled technology requires U.S. Person status or government authorization
• 3 or more years of experience in engineering and/or technical customer support and knowledge of nacelle hardware, the aviation industry and engineering technology and tools are preferred, but not mandatory

Benefits

• Medical, Dental, and Vision coverage starting from start date
• Health Flexible Spending Accounts
• Free Onsite Gym with weekly fitness classes
• Immediate 401k vesting
• Educational Assistance
• Life Insurance
• Paid Time off (Permissive for exempt staff)