Key skills
JavaScriptLuaPythonSMTPSQLTCP/IPCommunicationCritical Thinking
About this role
Role Overview
- Take full ownership of customer issues without supervision
- Receive and perform triage on all incoming customer support tickets
- Resolve technical issues in a timely manner
- Develop and maintain excellent relationships with all our existing and future customers
- Assist with the development and maintenance of IguanaX online training and documentation
- Night and weekend on-call duty required
Requirements
- Hands-on experience with one or more programming or scripting languages (e.g., Python, JavaScript, Lua, SQL, XML)
- Solid understanding of networking fundamentals (HTTP, TCP/IP, SMTP, FTP, SSL)
- Post-secondary education or equivalent experience in a technical field (Computer Science, Software or Computer Engineering, Health Informatics, or a related discipline)
- Strong critical thinking and problem-solving skills
- Strong communication and interpersonal skills
- Valid passport and driver’s license for business-related travel within Canada, the US, and the EU
Tech Stack
- JavaScript
- Lua
- Python
- SMTP
- SQL
- TCP/IP
Benefits
- 3 weeks of vacation
- Comprehensive health and wellness benefits package
- Strong focus on learning, growth, and supporting our people