Leads enterprise Leave and Absence operations in support of growth objectives
Accountable for complex, high-volume operations ensuring fair, accurate, timely outcomes
Builds and scales a high-performing operations organization
Ensures strong people leadership and data-driven decision-making are embedded across operations
Drives continuous improvement through operational data and customer insights
Balances customer-centric service delivery with productivity and quality outcomes
Partners with Sales, Client Management, and technology leaders to deliver operational solutions
Delivers results aligned to enterprise performance indicators while mitigating operational risk
Leads long-term strategic planning and short-term operational execution

Bachelor’s degree required
10+ years of progressive experience in leading complex high volume operations
Experience in absence management, disability, or related operations
Success leading enterprise wide operations with emphasis on quality outcomes
Proven ability to design, scale, and sustain operations
Familiarity with the absence management marketplace and regulatory environment
Experience with embedding lean management systems in continuous improvement environments
Ability to balance customer-centric service delivery with productivity
Experience leading digital and operational transformation initiatives
Strong business and analytical acumen
Exceptional communication and stakeholder management skills

AVP, Absence Operations

Key skills