Provide operational supervision, development, support, and guidance to the Managed Benefits Team
Proactively and consistently facilitate clear and effective employee and client communication
Create and deliver proactive employee training sessions for the team based on client needs and opportunities
Own, lead, and facilitate collaboration internally and externally to establish client success
Manage all elements of the internal recruiting and onboarding process for new hires to the Managed Benefits Team
Support team members in the creation of SOPs for processes and procedures related to managed benefits services and support
Work in collaboration with the leadership to address service improvements, allocation of resources, and strategic planning
Own, address, and create action plans for escalations and provide support to team and clients accordingly
Responsible for recurring supervisory duties including but not limited to employee performance management, recognition and reward, time and attendance tracking, payroll management and approval, and internal employee onboarding and offboarding

Bachelor’s degree and/or a minimum of three (3) years’ related experience preferred
A minimum of two (2) years of supervisory experience in a fast-paced environment preferred
A minimum of two (2) years in related benefits and/or HCM experience preferred
Experience with online project boards preferred (Smartsheet)
SHRM/PHR/CEBS Certification preferred
Demonstrated eye for process improvement

Employee mentorship, coaching and development
Advanced understanding of operational and benefits-related best practices
Excellent written and oral communication
Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
Deliver clear and effective presentations
Handle sensitive and confidential information
Proficient with Zoom platform, Microsoft Office Suite or related software

HR Operations Supervisor – Benefits

Key skills