Community Engagement Advisor, Bilingual

Role Overview

• Drive sales and subscriber growth through direct, in-person engagement within assigned communities .
• Conduct door-to-door outreach, community events, and property engagement initiatives.
• Identify customer needs and recommend appropriate Blue Stream Fiber solutions (video, internet, voice).
• Upsell and cross-sell services to maximize revenue and customer satisfaction.
• Educate residents on product offerings, pricing, and service enhancements.
• Partner with the Account Manager to build strong, long-term relationships with property managers as a trusted sales advisor.
• Serve as the dedicated sales representative for assigned properties, ensuring leasing offices are stocked with marketing materials that drive adoption, visibility, and revenue growth.
• Assist during town halls to educate residents on new service availability.
• Support onboarding and installation phases.
• Serve as the on-site sales subject matter expert throughout property launches and conversions
• Create and manage customer orders within the ICOMS billing system.
• Utilize internal systems for data entry, customer registration, and account updates.
• Request from Account Manager or Field Sales (Manager or Supervisor) who will submit and coordinate marketing collateral requests (flyers, welcome letters, etc.).
• Provide feedback to improve sales processes and customer experience.
• Stay informed on competitive offerings, market trends, and industry developments.
• Contribute to community-level sales strategies and penetration goals.
• Partner with leadership to drive performance and achieve revenue targets.
• Collaborate with Field Sales Manager to meet and exceed sales objecti

Requirements

• Must live in the West Palm Beach, Florida area
• Minimum 2+ years of sales experience (telecom experience preferred).
• Proven success in consultative, field-based sales environments.
• Strong problem-solving and decision-making capabilities.
• Ability to manage conflict and build relationships in diverse environments
• Excellent organizational and time management skills.
• High level of accountability and performance ownership.
• Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
• Strong communication skills (written and verbal).
• Bilingual (English/Spanish)

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Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP

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