Supervision of 4-6 Project Managers and Project Consultants, providing overall support and leadership within the services team.
Meet individually with PM's at least once a week to review projects and provide support to newer team members.
Responsible for creating new hire training, along with ongoing training for the Services Team.
Monitor administrative tasks of the Services team to ensure consistency and accuracy.
Provide escalation support and back up for the Director of Professional Services.
Join calls as needed to provide support to Project Managers when scoping custom specs.
Assist with project assignment process.
Assistance with conducting Scope Review calls with new customers.
Provide additional support for creation of specification documents.
Running professional training sessions
Internal and External.
Provide customers with subject matter and business process consultations.
Understand customer requirements, translating them into refined and specification documents.
Provide resolution to project, implementation or customer issues.
Create project documentation and procedures.
Support customers to strategize and design the integration of StarRez software with other systems.
Testing of products, custom tools or components.

Bachelor's Degree
2+ years of experience in Professional Services OR 2+ years of related leadership experience.
4+ years of Higher Education Housing Experience (preferred)
Strong judgment, issues management, and problem analysis techniques
Demonstrated skills developing lasting 'trusted partner' relationships
Strong oral and written communications skills and must possess experience at presenting and leading meetings with senior staff
Experience using or implementing Student Information Systems such as: Oracle, PeopleSoft, SAP, Banner
Excellent communication skills (including public speaking and written communication)
Outstanding work ethic
Self-motivated with superior time management skills
Team oriented
Proficient use of internal tools and compliance with company procedures

Manager, Professional Services

Key skills