Donor Stewardship Manager

Role Overview

• Develop and execute donor stewardship strategies for recurring donors and general supporters with growth potential.
• Ensure generous and loyal donors receive timely appreciation, personalized recognition, and clear communication of ministry impact.
• Create thoughtful donor touchpoints including calls, texts, handwritten notes, emails, video messages, and milestone recognition.
• Minister to donors through prayer, encouragement, and care consistent with the mission of Proverbs 31 Ministries.
• Build systems to retain donors who may otherwise lapse due to lack of relational connection.
• Lead and manage The Well recurring donor community.
• Grow, engage, and retain monthly partners through personalized communication and meaningful belonging experiences.
• Oversee stewardship content and engagement inside The Well online donor portal.
• Create and coordinate donor-facing stewardship content including impact stories, gratitude campaigns, livestreams, and community experiences.
• Lead recurring donor campaigns including upgrades, reactivation, anniversaries, and special opportunities.
• Monitor upgrade signals such as repeated giving, increased gift size, campaign responsiveness, event participation, and recurring enrollment.
• Identify donors showing readiness for increased giving or deeper relationships through giving patterns and engagement behavior.
• Collaborate within the Donor Team to refer qualified donors into managed portfolios.
• Maintain strong handoff notes and donor context to ensure seamless transitions.
• Collaborate closely with Donor, Marketing, and Data teams to ensure a cohesive donor journey.
• Maintain accurate donor records, communication history, and follow-up actions in CRM systems.
• Track and report KPIs including retention, recurring growth, reactivation, donor movement, and referrals to portfolio officers.
• Perform additional stewardship and relationship-building responsibilities as assigned.
• Occasional travel to cultivate deeper relationships with donors.

Requirements

• An understanding of and a commitment to the mission and values of Proverbs 31 Ministries.
• 3+ years of experience in donor relations, fundraising, stewardship, customer success, community management, or related field.
• Bachelor’s degree preferred.
• Excellent written and verbal communication skills with warmth and professionalism.
• Strong relational instincts and high emotional intelligence.
• Experience using donor databases / CRM systems.
• Ability to analyze donor trends and translate insight into action.
• Strong organizational skills with ability to manage multiple priorities.
• High integrity and discretion with confidential donor information.

Benefits

• Health & wellness benefits (medical, dental, vision, FSA, STD, life)
• 401(k) with company matching
• Employee Assistance Program
• Paid time off on a prorated basis
• 14 paid holidays on a prorated basis
• 2 Wellness days
• Paid Parental Leave
• Extended Sick Leave
• Volunteer time off
• Discount on company resources
• Work-life harmony